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[經驗分享] 眾人熱愛的泰國 ........ 另類體驗

眾人熱愛的泰國 ........ 另類體驗

很羨慕大多數在 Blog 上分享遊記的人一般都係開心居多,很可惜本人今次要跟大家分享一個稍為不愉快的假期

基本上本人和眾多香港人一樣,有空閒第一時間就買個 package 往泰國飛,去 hea 幾日、嘆吓 spa、食吓嘢。這個舉動已經成為我過去 6 年以嚟嘅「惡」習又或上癮。

今年 2月初同 4 個朋友相約去泰國嘅清邁,多年以嚟去過泰國將近 20 次,但係從來未去過清邁。喺綱上睇過吓啲資料,同曼谷相比、清邁節然不同,比較貼近大自然一啲,可以去大象園騎大象、睇吓廟、去國家公園 hiking,甚至去金三角。

於是乎我等 5 人決定去清邁遊玩一吓。向泰航訂咗 5人香港→曼谷→清邁→曼谷→香港。心諗,這次一定好好玩,因為過往 6 年泰國俾我同我啲朋友嘅印確實幾好 (唔係都唔會每年例必去 1至 2 次喇)。

但係事與願遺不但只!!俾人嚴重地揾笨不特止,番到香港諗住向 Tourism Authority of Thailand 申訴吓喇,點知佢哋「話知你」 ,淨係喺第一次 e-mail 俾佢哋後有個 system automatic reply 之外,至今音訊全無。


本人給 Tourism Authority of Thailand 嘅投訢信詳細內容 copy and attached 如下,給各位一個借鏡。

----- Original Message -----
From: Chan
To: tathkg@amazingthailand.org.hk
Sent: Thursday, March 11, 2010 6:33 PM
Subject: Fraud ......

Dear Sir/Madam,

Hello, how are you.  In the matter of fact, I've been thinking over and over and over again, should I sent this complain letter??  It is because, a lots of friends said/told that it will only wasting my time and even make myself more disappointed.  But after all, still I cross my finger to hope for the best.

Hereafter is what I'm going to complain.  I've Joined the Thai Royal Orchid Holidays please see the scanned itinerary (Thai Airway subsidiary) round trip to Chiang Mai, Bangkok, Hong Kong with 4 of my friends on dated 08 Feb., 2010.  As soon as we arrived the Chiang Mai airport and pick up by the local agent call World Travel Service Ltd (station in Royal Princess Hotel) which was arranged by Thai Royal Orchid Holidays, the  tourist guide was so very hard sell with the local tour on the way to Royal Princess Hotel.  Due to my good impression and previous experience with Thailand for the last 6, 7 years (see the scanned Thai immigration stamp from my passport), I'm totally believed in what the tourist guide told us regarding to the local tour package contents.  Which we have joined 2 packages and start our journey on 09 Feb., 2010 : 1st package : Mae Sa Elephant Camp day tour (told by the tourist guide and the staff of World Travel Service Ltd that all fee were included elephant show, 1 hour elephant riding and all you can eat lunch buffet).  2nd package : Chiang Mai city temple. Please see the scanned receipt.

Thing were happened in elephant camp, as soon as we arrived the elephant camp, the tourist guide told that we have to pay for the elephant ride, each elephant charges B3000.00  since we have 5 persons and each elephant could carry 2 tourist only therefore, in our case, we have to pays/hire 3 elephants, which charges B9000.00 in total.  We all shock at the moment back than, and asked the reason why with the tourist guide, she just said that, pays to ride or nothing.  Of course we paid B9000.00 to hire 3 elephants finally, cause this is one of the activities bring us all the way to Chiang Mai.  Besied, paid for our lunch buffet B200.00 each person, which is B1000.00 in total.

The very same night (09 Feb., 2010) after finished our tour from Mae Sa Elephant Camp and Chiang Mai City Temple, we walk around the nighmarket, see a local travel company call Siam Great Travel Centre Co., Ltd (please see the scanned leaflet), they have the same tour which is tour no.04 「Elephants at work & Orchids Farm」and tour no.06「Elephants Safari & Bamboo Rafting」both charges at B850.00 each tour per person, the price were included : round trip from hotel, elephant show, 1 hour elephant ride, all you can eat lunch buffet etc and they even showed us the old receipt stated clearly that the price were covered the previous mentioned items and NO any additional or hidden charges.

Thus, we rush back to the hotel from nightmarket and complain to the Asst. Manager Mr. Sukan (Royal Princess Hotel).  Next morning (dated 10 Feb., 2010), after a long ...... long negotiation or more appropriate to called it as a 『fight』, the World Travel Service Ltd would willing refund B3200.00 only.   Due to we have a plane to catch, we asked a B800.00 more and get prepare to head to the Chiang Mai aiport!!   In the matter of  fact, even after the refund, compare to the Siam Great Travel Centre Co., Ltd   Which we have been fraud B5750.00 by Thai.

In the same time, a travel guide book name 「Chiang Mai 101」published by : Talisman Media Group Co., Ltd.  On it's book page 28 had mentioned the Mae Sa elephant camp as well, on the book it told that charges at B120.00 for adult only.

In order to save or gain the Thailand reputation back, I truly think that your good organization/authorities should/must seriously do something regarding to this complain.  Otherwise, ask yourself, who will lose the most.

Look forward to hear from you soon.  Thank you.


B. Rgds








但係事與願遺不但只!!俾人嚴重地揾笨不特止,番到香港諗住向 Tourism Authority of Thailand 申訴吓喇,點知佢哋「話知你」,淨係喺第一次 e-mail 俾佢哋後有個 system automatic reply 之外,至今音訊全無。

點解會投訴旅遊局呢 ?

其實你係跟左當地旅行團,發覺搵笨,應該投訴旅行社,但點解會投訴旅遊局呢?我諗旅遊局唔會受理,亦都愛莫能助喎!

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終於睇完你篇一萬字英文信XDDDDD
真係不愉快經歷!
不過其實如果係o個邊 local tour 出問題,旅遊局好難做到 D 乜架 wor ...
咁旅遊局除o左呢3 個字仲有冇講 d 乜?

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引用:
原帖由 cooler 於 2010-4-14 09:58 發表
其實你係跟左當地旅行團,發覺搵笨,應該投訴旅行社,但點解會投訴旅遊局呢?我諗旅遊局唔會受理,亦都愛莫能助喎!

首先當然我當時已向酒店嘅 A. Manager 投訴,亦因為當天要趕去機場飛往曼谷,唯有逼住草草暫時跟旅行社解決件事,因為如果當時唔攞嗰 B4000、更加唔扺!

至於向旅遊局投訢,係因為以一個國家或地區嚟講,旅遊局理應統籌 / 監管 / 協助該國嘅旅遊事業發展或協調投訢。但,而家事實睇嚟這個情況係唔可能喺泰國發生 / 出現!!

而另一事實就係,由這件事件上再次引正咗好些朋友講,喺泰國遇上有嘢要投訢,都係『省』番啖氣暖吓肚好過。

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引用:
原帖由 lingling000 於 2010-4-14 10:06 發表
終於睇完你篇一萬字英文信XDDDDD
真係不愉快經歷!
不過其實如果係o個邊 local tour 出問題,旅遊局好難做到 D 乜架 wor ...
咁旅遊局除o左呢3 個字仲有冇講 d 乜? ...
至到此時此刻都冇接到泰國旅遊局任何回覆
正如我先前講,當日 e-mail 去後,收到嘅係「系統自動回覆」。
其實等同 H.K. 部份政府部門,當收到無論任何形式 e-mail,
查詢也好、意見也好、投訴也好,
電腦系統就先行自動回覆內容一致嘅信話:收到你嘅來函,遲啲會回覆。

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我本人来说是很喜欢泰国的,看过这个国家的电视剧而知道的,只是对这里的语言,觉得有些复杂!有机会的话一定要去一次!

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Sa Wa Dee Cup~~

weend 想學泰文,不如參考下呢篇 blog

小新話你知!泰文好EASY!!

趣味性十足!

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