***投訴***WxTE(Hotel and Car Partner for EVx Air) - 吹水聊天 - U Travel 旅遊論壇 ::台灣,日本,韓國,英國,新加坡,澳門,自由行::旅遊討論區
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***投訴***WxTE(Hotel and Car Partner for EVx Air)

***投訴***WxTE(Hotel and Car Partner for EVx Air)

本人於1月29日經EXA AIR 線上訂房, 誤選擇酒店, 即時照指示在線取消booking, 但不果(如下圖顯示)!
翌日打電話過去再通知, 他們也知道了booking是要取消的, 亦都提供了一個編號做記錄/跟進.

Cancel reservation
Your request cannot be completed at this time. Please try again later.
If your itinerary requires immediate action, please call our customer service center at
1-888-205-3315. For international calls, contact 001-702-939-2525.




其後,我也補了一個e-mail 給@travel.wwXe1.com以做保障.
但他們回覆e-mail又說"due to a technical error, we are unable to cancel your reservation online."
咁我又再打去la! 個CS仲即時send埋e-mail去間酒店,話要取消,等酒店果邊覆.

Quoted
We checked our records and as per case ID XXXXXXXX, we were able to verify that you called to cancel your hotel reservation on January 29, 2010. However, due to a technical error, we are unable to cancel your reservation online.
>
> We apologize for the inconvenience but we are limited with the assistance we can provide via email correspondence. To assist you better with canceling your hotel reservation, we would need to have you on the line while we contact another department. Please contact our Customer Support Desk at the number below. Kindly give reference to case ID XXXXXXXX when calling.
>
> If you have any additional questions, please call 1-888-205-3315 for Customer Support. For international calls, contact 001-702-939-2525.
Unquoted


跟住台灣果邊又話cancel唔到個booking! 又話要搵3rd party, "ExpXdia"去取消!

問題係而家佢地都知要取消, 但又無跟進, 係要我不停打電話. 而信用卡已過數! 極為氣憤!
感覺wxte (worldwXXX traXXl exchXXge)個網好假, 好簡單既步驟就已經confirm jor訂房!完全無需要經信用卡驗證,亦都無提示你下一個步驟click "next"就會即時確認!!

呢間RiviXXa 歐X酒店係一間咩酒店?

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